At Dark Gateway Studio ("we," "our," or "us"), your privacy is important. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, games, and services (collectively, the "Services"). Please read this policy carefully.
1. Who We Are
Dark Gateway Studio is an indie game studio operating the website darkgateway.com and all associated games and services. Our contact email is hello@darkgateway.com.
2. Information We Collect
Information you provide
- Account registration details (username, email address, password)
- Profile information you choose to add
- Communications you send us (support requests, contact forms, emails)
- Payment information (processed securely by third-party providers; we do not store card details)
Information collected automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, game session data, features used)
- Cookies and similar tracking technologies (see Section 7)
- Log data (access times, error logs)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Personalize your gaming experience
- Process transactions and manage your account
- Respond to your inquiries and provide customer support
- Send service-related communications (account updates, security alerts)
- Send optional marketing communications (only with your consent)
- Analyze usage patterns to improve performance and user experience
- Comply with legal obligations
4. Legal Basis for Processing (EEA/UK)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we rely on the following legal bases under the GDPR / UK GDPR to process your personal data:
- Contract: processing necessary to provide the Services you request (e.g. creating and managing your account)
- Consent: for optional marketing communications and non-essential cookies, which you may withdraw at any time
- Legitimate interests: for security, fraud prevention, analytics, and improving our Services, balanced against your rights
- Legal obligation: where processing is required to comply with applicable law
5. Sharing Your Information
We do not sell or share your personal data for cross-context behavioral advertising. We may share information with:
- Service providers who assist us in operating our Services (cloud hosting, analytics, payment processors) under strict data processing agreements
- Business partners with your explicit consent
- Legal authorities when required by law or to protect our rights
- Successors in the event of a merger, acquisition, or sale of assets
6. International Data Transfers
We operate globally, and your information may be transferred to, stored, and processed in countries other than your own, including the United States, the European Union, the United Kingdom, and Australia. Where we transfer personal data out of the EEA, UK, or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or adequacy decisions, and we require service providers to protect your data to a standard consistent with this policy regardless of where it is processed.
7. Cookies
We use the following types of cookies:
- Strictly necessary cookies: Required for the website to function. Cannot be disabled.
- Functionality cookies: Remember your preferences (language, settings).
- Analytics cookies: Help us understand how visitors interact with our Services.
- Marketing cookies: Used to deliver relevant advertisements (only with consent).
You can manage cookie preferences through our cookie banner or your browser settings.
8. Data Retention
We retain your personal data for as long as necessary to provide our Services and fulfil the purposes described in this policy, or as required by law. When data is no longer needed, we delete or anonymize it securely.
9. Your Privacy Rights
Depending on your location, you may have the following rights. To exercise any of these rights, contact us at hello@darkgateway.com; we may need to verify your identity before responding.
European Economic Area, UK & Switzerland (GDPR / UK GDPR)
- Right to access your personal data
- Right to rectify inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing, including for direct marketing
- Right to withdraw consent at any time, without affecting prior processing
- Right to lodge a complaint with your local data protection supervisory authority
California & United States (CCPA/CPRA and other state privacy laws)
If you are a California resident, or a resident of another U.S. state with a comprehensive privacy law, you have the right to:
- Know what categories of personal information we collect, use, and disclose, and request access to that information
- Request deletion of your personal information, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of the "sale" or "sharing" of personal information — we do not sell or share personal information as those terms are defined by the CCPA/CPRA
- Limit the use of sensitive personal information
- Not receive discriminatory treatment for exercising any of these rights
- Designate an authorized agent to submit requests on your behalf
Australia (Privacy Act 1988 & Australian Privacy Principles)
We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Australian users may:
- Request access to and correction of personal information we hold about you
- Ask how your personal information is collected, held, used, and disclosed
- Lodge a complaint with us, and if unresolved, escalate it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
Other Regions
If you are located in Canada, Brazil, or another jurisdiction with its own data protection law (such as PIPEDA or the LGPD), you may have similar rights of access, correction, deletion, and complaint to a local regulator. We apply the practices described in this policy to all users regardless of location, and will honor applicable local rights on request.
10. Children's Privacy
Our Services are intended for adults aged 18 and over and are not directed to children of any age. We do not knowingly collect personal information from anyone under 18, we do not target advertising to children, and our apps are not listed in child-directed app store categories. If we become aware that we have inadvertently collected personal information from someone under 18, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately at hello@darkgateway.com.
11. Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: hello@darkgateway.com
- Website: darkgateway.com/contact