Common Questions
Frequently Asked Questions
Are your games free to play?
Yes! All Dark Gateway Studio titles are completely free to download and play. Some optional in-game items are available for purchase, but these never provide an unfair advantage.
What platforms are your games available on?
Our games are available on iOS, Android, and desktop browser. You can switch between devices seamlessly with the same account.
How do I report a bug or issue?
You can report bugs through the in-game feedback button, our Help Center, or by contacting our support team by email at support@darkgateway.com.
I lost my account progress — what do I do?
Please contact our support team with your player ID and account details. We will do our best to restore your progress as quickly as possible.
How do I request a refund?
Refunds are handled through the platform you purchased on (App Store, Google Play, etc.). Contact our support team if you need additional help.
How do I delete my account?
Go to Settings → Account → Delete Account in the game, or contact support@darkgateway.com and we will process the deletion within 30 days.
Still have questions? Our team is happy to help.
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